Comprehensive service and support for your fruit and vegetable processing equipment — from installation to long-term maintenance.
Comprehensive Post-harvest Solutions & Global Technical Support
We don’t just sell machines; we design efficiency.
Sample Testing: Send us your fruit (pepper, potatoes, blueberries, dates, etc.), and we will provide a full sorting test video.
3D Layout Design: Our engineers provide customized plant layouts based on your facility's dimensions.
ROI Analysis: We help you calculate labor savings and your estimated payback period before you commit.
We control the core of your investment. Unlike traders, FstSort manufactures in-house using fiber laser cutting and precision welding. Every machine undergoes a 72-hour continuous trial run before shipment to ensure it is "plug-and-play" ready for your facility.
Though you may be miles away, our support is right next to you.
Remote Digital Guidance: 90% of adjustments are solved via high-definition video calls.
Expert On-Site Support: For complex lines, our engineers are available for on-site installation and staff training (as we have successfully done in the US, Middle East, Europe, and Africa).
Lifetime Parts Warranty: We maintain a digital archive of every machine built since 2012 to ensure 100% accurate spare parts matching for life.
Q1: Can I see the machine in action before purchasing?
A: Yes! We offer free sample testing. Send your product to our facility, and we will provide a high-definition video of the sorting results.
Q2: Do you provide on-site installation and training?
A: Absolutely. While we provide detailed video guides, our engineers are available for on-site installation and staff training (as we have successfully done in the US, Australia, and Europe).
Q3: How do you ensure the quality of the machine?
A: Unlike traders, FstSort controls the core manufacturing process in-house. From fiber laser cutting to precision welding and powder coating, every step is monitored. Additionally, every machine undergoes a 72-hour continuous trial run before shipment to ensure zero-defect delivery.
Q4: What if I need spare parts years later?
A: We provide Reliable Spare Parts Support for Continuous Production
Every FstSort machine comes with a complimentary Maintenance Toolkit. This includes essential tools, gaskets, screws, and common wear parts such as stainless steel tubes and specialized fruit trays (cups). This ensures you can perform basic maintenance from day one without waiting for shipments.
We provide a customized "Recommended Spare Parts List" based on your specific machine model. We suggest purchasing a 1-2 year supply of key components alongside your initial order. This proactive approach minimizes future shipping costs and ensures your production never stops during peak seasons.
In the event of unexpected damage, FstSort’s support team is on standby. We guarantee a 24-hour response time to arrange the fastest international express shipping for any required parts, minimizing your downtime to the absolute minimum.
Our team is ready to assist you with installation, maintenance, and any technical questions about your processing equipment.
